Exam MB-500 Training: Microsoft Dynamics 365: Finance and Operations Apps Developer

Exam MB-500 Training: Microsoft Dynamics 365: Finance and Operations Apps Developer (beta).

MB-500: Microsoft Dynamics 365: Finance and Operations Apps Developer (released October 31, 2019)

Candidates for this exam mb-500 are Developers who work with Finance and Operations apps in Microsoft Dynamics 365 to implement and extend applications to meet the requirements of the business. Candidates provide fully realized solutions by using standardized application coding patterns, extensible features, and external integrations.

Candidates are responsible for developing business logic by using X++, creating and modifying Finance and Operations reports and workspaces, customizing user interfaces, providing endpoints and APIs to support Power Platform apps and external systems, performing testing, monitoring performance, analyzing and manipulating data, creating technical designs and implementation details, and implementing permission policies and security requirements.

Candidates participate in the migration of data and objects from legacy and external systems, integration of Finance and Operations apps with other systems, implementation of application lifecycle management process, planning the functional design for solutions, and managing Finance and Operations environments by using Lifecycle Services (LCS).

Candidates should have a deep knowledge and experience using the underlying framework, data structures, and objects associated with the Finance and Operations solutions.

Candidates should have experience with products that include Visual Studio, Azure DevOps, LCS tools, or SQL Server Management Studio.

Candidates should have experience in developing code by using object-oriented programming languages, analyzing and manipulating data by using Transact-SQL code, and creating and running Windows PowerShell commands and scripts.

Dynamics 365 CRM MCSA Certification Training February 2019

Microsoft Dynamics 365 CRM MCSA Certification Training Classes are available here at Dynamics Edge, please click the link below:

Microsoft Dynamics 365 CRM MCSA Certification Training

for more information. Preparation is available now to earn a Microsoft Certified Solutions Associate (MCSA) in Dynamics 365 Certification for your career. Prepare for Exam MB2-715 Microsoft Dynamics 365 customer engagement Online Deployment with Dynamics Edge Course 822715 which is MCSA for Microsoft Dynamics 365 MCSA Certification Workshop MB2-715 MB2-716. You can prepare for Exam MB2-716 Microsoft Dynamics 365 Customization and Configuration with Dynamics Edge’s Course 822715 which is the MCSA for Microsoft Dynamics 365 MCSA Certification Workshop, preparing you for both exams MB2-715 and MB2-716. Candidates for Exam MB2-715 use, maintain, support implement, or deploy Microsoft Dynamics 365 in enterprise organizations. Exam MB2-716 candidates obtain a certification on Microsoft Dynamics 365 Customization and Configuration. The candidates for Exam MB2-716 usually includes implementation consultants, developers, system administrators, and personnel for technical support. Exam MB2-716 candidates assess enterprise business needs as well as customize and configure the software application. Exam MB2-715 candidates can be prepared with our course 822715 which helps you have a deep understanding of network administration and client device management.

Microsoft Dynamics 365 CRM MCSA Certification Training Classes

The MCSA: Microsoft Dynamics 365 Certification for Customer Engagement helps you succeed and our courses and help you prepare for this certification. Our Live Virtual online training courses help you become certified as a Microsoft Certified Solutions Associate (MCSA) in Dynamics 365 CRM. Our Microsoft Dynamics 365 Training can help your enterprise, you’re in the right place at Dynamics Edge. Microsoft Dynamics 365 CRM Certification Training Courses by Dynamics Edge are specifically crafted to build fundamental, important knowledge in Dynamics 365 CRM. Dynamics 365 CRM MCSA Training highlights how to utilize Microsoft Dynamics 365 customer engagement within the contexts of field service as well as customer service. Dynamics Edge’s Microsoft Dynamics CRM 365 Certification Training helps you prepare for MCSA: Microsoft Dynamics 365. Dynamics CRM MCSA Certification Training is a strategic methodology for your enterprise when you choose Dynamics Edge. Dynamics Edge understands how important Microsoft Dynamics 365 MCSA Certification is to you being able to highlight your customers as important to you, and we give you the power to do that more effectively through our quality Dynamics 365 training classes. You might be finding out soon that if you use Dynamics 365 CRM Training you’ll find that our quality courses help you enhance your customer experience. Microsoft Dynamics 365 is a cloud-based ERP and CRM enterprise system, and our Dynamics 365 CRM MCSA Training Classes help you prepare for the CRM MCSA certification. Our Dynamics 365 training offerings and opportunities help prepare you for Dynamics CRM MCSA Certification. Microsoft Dynamics CRM 365 MCSA Certification Training Classes by Dynamics Edge helps you prove your abilities to architect and build up a plethora of innovative on-premises and cloud solutions for Dynamics 365 CRM. Choose Dynamics Edge for MCSA Dynamics 365 CRM training courses and then become prepared to be certified as a Microsoft Certified Solutions Associate (MSCA) for Dynamics 365 Customer Engagement or even for Dynamics 365 for Finance and Operations. Microsoft Dynamics 365 MSCA Certification Training by Dynamics Edge empowers you to streamline your business applications, minimize workflow complexity, and make the most of Microsoft Dynamics 365 applications and services. Microsoft Dynamics 365 CRM Training and Certification Prep Classes teach you how to customize, manage, deploy as well as use the suite of Microsoft Dynamics 365 applications and services.

Custom Tailored Live Virtual and In Classroom Microsoft Dynamics 365 CRM MCSA Certification Training Classes, Exam Prep, Boot Camps and Workshops

Dynamics CRM 365 Developer Environment Toolkit Training June 2019

Dynamics CRM 365 Training Classes – For more info on Dynamics CRM Training – please use this link by clicking here. Use Dynamics CRM 365 Training by Dynamics Edge to understand the right extensions for Dynamics 365 Developer Toolkit for Visual Studio. Dynamics 365 CRM Training by Dynamics Edge empowers you to maintain the Dynamics CRM service in the cloud or in your on-premises environment. Our Dynamics CRM Training Courses for Developers are great for Dynamics 365 Customer Engagement Development and Deployment. Dynamics Edge teaches you the new Developer Toolkit in our Microsoft Dynamics CRM Training and Dynamics 365 Training courses. Update your knowledge of the Visual Studio development tools with our Dynamics CRM 365 Developer Training. Our Dynamics CRM 365 Developer Environment Training helps you understand the Dynamics 365 dev/test environments and how it relates to Office 365. Dynamics Edge’s Dynamics CRM 365 Developer Toolkit Training gives you the power to understand what you need to know about the extensions, all the types that you can generate by using the CrmSvcUtil tool, and more. Our quality Dynamics CRM 365 CrmSvcUtil Training for Developer Environments introduces you to the Developer Toolkit for Dynamics 365 CRM. Dynamics CRM 365 Developer Training for Customer Engagement is what you need right now. Learn the ProxyTypesAssemblyAttribute Class and more with Dynamics CRM Developer Environment Toolkit Training by Dynamics Edge.

Dynamics CRM Training is available now. Microsoft Dynamics CRM Training helps developers like you make the most of Dynamics 365 CRM.

Microsoft Dynamics CRM 365 Developer Environment Toolkit Training June 2019 Dynamics CRM Training Washington DC

Microsoft Dynamics CRM Training for Developer Environment Toolkit is helpful. What is the equivalent of generating early bound class using crmsvcutil in Microsoft Dynamics CRM in the new Dynamics 365? Learn all this and more in our Dynamics CRM 365 Developer Training Courses. Work with early bound entity classes in code and more in our Dynamics CRM Training for Developers. Learning About Dynamics 365 Development is nice and fun with Dynamics Edge’s Dynamics CRM 365 Training Classes. We offer training on the Developer Toolkit For Microsoft Dynamics CRM 365. Microsoft Dynamics CRM Developer Environment for Dynamics 365 CRM Training by Dynamics Edge teaches you the Visual Studio and other relevant tools and toolkits that you need to know to be effective at Microsoft Dynamics CRM 365 Development. To be an effective developer in Microsoft Dynamics 365, Dynamics Edge CRM Developer courses are recommended by us. In order to start performing development work on behalf of your organization or enterprise, choose Dynamics CRM Developer Training. Dynamics Edge’s Dynamics CRM Developer Environment Training prepares you for jobs like being part of an awesome development team using methodologies such as the agile methodology. Microsoft Dynamics CRM Developer Environment Training by Dynamics Edge prepares you for job roles such as working on the deployment, integration, customization and configuration of Microsoft Dynamics CRM 365 for enterprises and organizations. Customer Relationship Management (CRM) as well as Enterprise Resource Planning (ERP) are both addressed by Microsoft Dynamics CRM Developer Training by Dynamics Edge. Dynamics CRM Developer Environment Training for Dynamics 365 empowers you to become a MS CRM developer. If you want to become a Microsoft Dynamics CRM Developer and are looking for Dynamics CRM Training, get started now with Dynamics Edge’s CRM training courses, consulting, licensing and more. Streamlined quality Microsoft Dynamics CRM Training including Microsoft Dynamics CRM Developer Training is here right now. Dynamics Edge’s Microsoft Dynamics CRM Developer Training Classes are specially designed and crafted in order to help a developer (like perhaps yourself) learn and understand how to extend, customize and configure Microsoft Dynamics CRM 365. Get prepared with Microsoft Dynamics CRM Developer 365 MCSA Certification Training Classes. Understand that the server side code for Dynamics CRM 365 is written in the C# programming language – and much more – with Dynamics CRM Training classes by Dynamics Edge. Dynamics Edge’s Microsoft CRM Developer Extending Training for Dynamics 365 CRM Training empowers you to become skilled at MS CRM development. Dynamics CRM 365 Developer Training courses by Dynamics Edge help you develop solutions in Dynamics CRM 365. Our Dynamics CRM Developer courses help you get started developing in Dynamics CRM 365. Transform your Microsoft .NET Developer into a skilled Microsoft Dynamics CRM Developer with our Dynamics CRM Training Classes. New to Microsoft Dynamics CRM development and looking for training materials? Try Dynamics Edge’s quality Dynamics CRM Training instead, including Dynamics CRM 365 Training for developers. Understand how to utilize Visual studio for your development environment with our Dynamics CRM Developer Environment training for development and developers. Beginner, Intermediate and Advanced Microsoft Dynamics 365 CRM Developer Training for Dynamics 365 Customer Engagement (CRM) is available now wih Dynamics Edge. If you are seeking out Dynamics CRM 365 Developer Jobs and vacancies consider Dynamics CRM 365 Training by Dynamics Edge as a starting point to help hone your skills. Microsoft Dynamics CRM Certification Training Courses are here with Dynamics Edge. With our Microsoft Dynamics CRM 365 Certification Training Classes you learn Dynamics CRM Development and more. How does a .net developer start developing on Dynamics CRM? By taking Dynamics CRM Training Courses for Developers with Dynamics Edge. Get Dynamics CRM 365 Training Practice and Education with our Dynamics CRM Training Classes. Dynamics CRM Developer Training by Dynamics Edge empowers you to start analyzing technical and business requirements and needs related to Dynamics CRM 365 for organizations and enterprises. Our quality Microsoft Dynamics CRM Developer training courses for development help you get productive, robust and long-lasting skill sets, knowledge and practice. Microsoft Dynamics CRM developers training classes are now available. Dynamics CRM Development Training gives you the ways to start using a source control environment in Visual Studio – check out our classes now. Dynamics Edge offers Dynamics CRM 365 Development Training in an interactive, interesting learning environment. Microsoft Dynamics CRM 365 Customization, Configuration, Development and Extension Training Classes are now available here at Dynamics Edge.

Dynamics 365 Customer Experience Management Training

Dynamics Edge offers the following Microsoft Dynamics 365 training offerings related to Dynamics 365 Customer Experience Management.


Course 81057: Dynamics 365 Customer Service Workshop (CRM) MB2-718

Microsoft Dynamics 365 Customer Experience Management Training Dynamics Edge
Choose Dynamics Edge for custom quality Microsoft Dynamics 365 Customer Experience Management Training

The corresponding exam is MB2-718 exam and the course 81057 helps you prepare for exam MB2-718.

Exam MB2-718: Microsoft Dynamics 365 for Customer Service

Implement Voice of the Customer Surveys and Service Management Analysis (15% – 20%)
Manage and create cases, knowledge base, configure and install Microsoft Dynamics CRM Server which the training 81057 helps you prepare for.
Manage Entitlements, Queues and Service Level Agreements (SLAs) (20% – 25%)
Managing Cases, the Interactive Service Hub, and the Knowledge Base (25% – 30%)
Manage Interactive Services Hub and Dynamics Field Service (15% – 20%)
Manage the Unified Service Desk experience (USD) (15% – 20%)

Microsoft Dynamics 365 CRM MSCA Certification Training

You should pass these exams / take the following Dynamics 365 CRM MCSA certification training courses to prepare for these exams, in order to get the Dynamics 365 CRM MCSA (use the following Dynamics Edge Dynamics 365 Certification Exam Training to prepare)



Exam MB2-715 / Dynamics Edge Course 822715
Microsoft Dynamics 365 customer engagement Online Deployment



Exam MB2-716 / Dynamics Edge Course 822715
Microsoft Dynamics 365 Customization and Configuration

Microsoft Dynamics 365 CRM MCSA Certification Training Dynamics Edge MB2-715 Exam MB2-716

 

Course 822715
MCSA for Microsoft Dynamics 365 MCSA Certification Workshop MB2-715 MB2-716
Course Description
The Dynamics 365 MCSA Track consist of two courses, two certifications exams and three badges (MB2-715) (MB2-716) and MCSA for Dynamics 365.

This instructor-led, hands on course is intended for those who wish to get Dynamics 365 MCSA certification (Microsoft Dynamics Customization and Configuration MB2-716 and also the Microsoft Dynamics 365 Customer Engagement Online Deployment MB2-715 exams are needed to get this MCSA).

Who should Attend this Dynamics 365 CRM Training or Dynamics 365 CRM MCSA Training:
This course is intended for experienced customizers as well as intermediate customizers of Microsoft Dynamics CRM who are at least somewhat familiar with the principles of Dynamics 365 CRM for end users and customer experience management. Skills in programming or coding are not necessarily a prerequisite. A basic understanding of database principles especially SQL related (but general will be fine) could be helpful though.

Technical support technicians, system administrators and implementation consultants are a good target audience for this course. A working knowledge of Dynamics 365 (CRM) functionality and features, as well as a working knowledge of implementation, data structures and development could also all be very helpful.

This 5 day instructor led Dynamics CRM 365 MCSA Training course helps prepares you for the MB2-716 Dynamics 365 Customization and Configuration and the MB2-715 Microsoft Dynamics 365 Customer Engagement Online Deployment exams simultaneously.

At completion of this course, students should know the following:

Configure, design and create andrelationships between entities.
Configure and Create Forms, Charts and Views for custom entities and system entities.
Implement Access Team Templates and Field Security in Microsoft Dynamics 365 CRM.
Configure, create and design solutions in Microsoft Dynamics 365 CRM.
Configure and create solutions in Microsoft Dynamics 365 CRM
Implementing unmanaged and managed Solutions.
Implement and design strategies for the creation of Security Roles and Business Units.
Configure Microsoft Dynamics CRM Teams and Users.
Design and Plan Dynamics CRM organizational enterprise strategy.
Know and understand, and be able to describe how to configure as well as customize the Microsoft Dynamics 365 CRM system.
Configure and Create fields for both custom and system entities.
Configure and create custom entities, including activity entities and standard entities.

This two-day instructor-led workshop provides students who maintain and administer Dynamics 365 / CRM or Customer Engagement plans the skills and knowledge to manage and deploy the Dynamics 365 (CRM) infrastructure in the Microsoft cloud. Also, those who extend Dynamics 365 (CRM) and develop applications might find this course useful.

Corresponding exam: MB2-715 Microsoft Dynamics 365 customer engagement Online Deployment

Corresponding Exam: MB2-716 Microsoft Dynamics 365 Customization and Configuration

This is a truly combined Dynamics 365 bootcamp bundle training set, which is including two courses that do prepare you for both of the Dynamics 365 MCSA certification badge exams: exam MB2-715 and exam MB2-716 for Microsoft Dynamics 365 Certifications, both of which end up leading to you obtaining the Dynamics 365 MCSA Badge for certification. Suppose there is a reason you would instead desire to attend these two courses separately, if so, check out our separate offerings:

Course 822716 – Dynamics CRM Training for Exam MB2-716: Microsoft Dynamics 365 Customization and Configuration
Course 816713 – for Exam MB2-715: Microsoft Dynamics 365 Customer Engagement Online Deployment – Dynamics CRM Training

Microsoft Dynamics CRM Exam Training

In this post we go over some overview of the changes regarding Microsoft Dynamics 365 CRM Exams and Examination Certification Training.

Microsoft Dynamics CRM Exam Training
Microsoft Dynamics CRM Exam Training
Details About New Dynamics CRM Exam Training Certification Requirements
Here at Dynamics Edge, a Microsoft Official Gold Certified Partner, we would like to tell you changes to Dynamics 365 CRM Examinations are in effect as of the new year of 2018. These changes already went into effect on Monday, January 1, 2018. For instance, the 2016 as well as the 2015 certifications towards the Certified Software Advisor / Online Services Advisor incentives as well as eligibility criterion no longer count. Also you should know that many of your certifications for Microsoft Dynamics CRM version 4.0, 2013, 2015, 2016 both On premise and Online will need to be updated to Dynamics 365 CRM certifications by recertifying on the new exams. So now you may find out a listing of what are the retiring Dynamics CRM exams here in this blog post!
You should also make a note that regarding the number of professionals that have to sit for the CRM exams, this was two before and now it is higher (five).
Microsoft Dynamics CRM Exams retiring on January 1, 2018 and Training for New Dynamics CRM Exams:
Area
Microsoft Dynamics CRM On-Premise and D365 On Premise
Exam ID
Configuration ​
Microsoft Dynamics CRM Customization and Configuration (2015)
MB2-707
Microsoft Dynamics CRM 2016 Customization and Configuration
MB2-712
Installation ​
Microsoft Dynamics CRM Installation (2015)
MB2-708
Microsoft Dynamics CRM 2016 Installation
MB2-711
Applications ​ ​ ​
Microsoft Dynamics CRM Application (2015)
MB2-704
Microsoft Dynamics CRM 2016 Customer Service
MB2-714
Microsoft Dynamics CRM 2016 Sales
MB2-713
Microsoft Dynamics Marketing (2016)
MB2-709
 
Area
Microsoft Dynamics CRM Online and D365 Online Plan 1
Exam ID
Configuration ​
Microsoft Dynamics CRM Customization and Configuration (2015)
MB2-707
Microsoft Dynamics CRM 2016 Customization and Configuration
MB2-712
Online Deployment ​
Microsoft Dynamics CRM Online Deployment (2016)
MB2-710
Microsoft Dynamics CRM Online Deployment (2015)
MB2-706
Applications ​ ​ ​
Microsoft Dynamics CRM Application (2015)
MB2-704
Microsoft Dynamics CRM 2016 Customer Service
MB2-714
Microsoft Dynamics CRM 2016 Sales
MB2-713
Microsoft Dynamics Marketing (2016)
MB2-709  
NEW DYNAMICS CRM EXAMS,  CERTIFICATION REQUIREMENTS, AND TRAINING COURSES:

MB2-716: Dynamics 365 Customization and Configuration Exam

MB2-716 Exam Dynamics 365 Customization and Configuration Exam

www.dynamicsedge.com | (800) 453-5961

The Dynamics  365 Course:

Dynamics 365 – CRM 2016 Customization and Configuration

Dynamics 365 CRM Customization and Configuration with Visual Development MB2-716

Covers the material you need for the MB2-716 Exam.  This course covers the modules in courses 81059 and 81060.  Plan to join our class and start working on your Dynamics 365 Certification today!

This exam measures your ability to accomplish the technical tasks listed below. The percentages indicate the relative weight of each major topic area on the exam. The higher the percentage, the more questions you are likely to see on that content area on the exam.

Please note that the questions may test on, but will not be limited to, the topics described in the bulleted text.

Configure Microsoft Dynamics 365 (20%–25%)

1. Configure Microsoft Dynamics 365 settings

  • Configure auditing, document management, and collaboration
  • Configure administration settings
  • Perform data management tasks
  • Perform user management
  • Implement themes

 

2. Manage Microsoft Dynamics 365 security

  • Identify security roles
  • Define permissions and privileges
  • Configure access levels
  • Configure security roles
  • Assign security roles
  • Implement multiple security roles
  • Manage access
  • Implement the standard security model and hierarchy security
  • Configure business units
  • Manage teams

 

3. Configure email services

  • Identify integration options
  • Configure email server profiles and default organization email settings
  • Enable server-side email synchronization
  • Enable folder tracking
  • Map exchange folders

 

Set up and configure the CRM App for Outlook

 

4. Integrate Microsoft Dynamics 365 with other Office 365 offerings

  • Select the appropriate Office 365 group integration
  • Create and configure Office 365 groups
  • Integrate Microsoft Dynamics 365 and SharePoint
  • Enable linking to OneNote files
  • Set up and configure OneNote integration
  • Configure OneDrive integration

 

Implement Microsoft Dynamics 365 entities, entity relationships, and fields (20%–25%)

1. Manage Microsoft Dynamics 365 entities

  • Manage entity ownership
  • Manage entity properties
  • Configure system entities
  • Describe activity entities
  • Configure entity ownership and entity properties
  • Implement managed properties
  • Configure custom entities and security roles
  • Delete entities

 

2. Implement entity relationships

  • Define relationship types
  • Create relationships
  • Configure cascading rules
  • Identify types of cascading behavior
  • Work with hierarchical data
  • Configure entity mapping
  • Create connections and connection roles

 

3. Define and configure Microsoft Dynamics 365 fields

  • Identify field types
  • Define field naming requirements
  • Configure field properties and field display formats
  • Implement option sets and two option fields
  • Configure lookup fields and customer fields

 

4. Configure field customizations

  • Configure fields
  • Configure field properties
  • Use calculated fields
  • Use rollup fields

 

 

  • Configure global option sets
  • Create alternate keys
  • Configure field security and security roles
  • Use status and status reasons
  • Identify status reason transitions

 

Create and manage Microsoft Dynamics 365 solutions, forms, views, and visualizations (25%–30%)

1. Create and manage Microsoft Dynamics 365 solutions

  • Recommend usage patterns for Microsoft Dynamics 365 solutions
  • Identify solution components
  • Identify solution types
  • Create managed and unmanaged solutions
  • Configure publishers and versions
  • Manage multiple solutions
  • Import and export solutions

 

2. Customize Microsoft Dynamics 365 forms

  • Identify Microsoft Dynamics 365 form types
  • Build a form
  • Use specialized form components
  • Implement access teams and subgrids
  • Create editable grids
  • Work with navigation
  • Use multiple forms

 

3. Implement Microsoft Dynamics 365 views and visualizations

  • Identify view types
  • Create, modify, manage, and delete views
  • Customize views
  • Create system and personal charts
  • Identify chart types that can be combined
  • Use available series aggregation types
  • Customize charts
  • Import and export charts
  • Create dashboards and dashboard components
  • Customize dashboards
  • Control access to dashboards

 

4. Configure Microsoft Dynamics 365 for mobile devices

  • Deploy the mobile client
  • Identify available entities for the mobile client
  • Configure mobile navigation
  • Design mobile form layout
  • Create custom controls
  • Hide mobile form content
  • Create multiple forms
  • Create mobile views and activity lists

 

 

Implement business rules, workflows, and business process flows (20%–25%)

1. Implement and manage business rules

  • Determine when to use business rules
  • Describe business rule scopes
  • Identify actions that trigger business rules
  • Configure business rules, conditions, and actions

 

2. Implement and manage workflows, dialogs, and custom actions

  • Implement workflows
  • Identify workflow types
  • Implement dialogs and custom actions
  • Identify when to use business process flows, workflow dialogs, and custom actions

 

3. Implement and manage business process flows

  • Identify business flow components
  • Enable business process flows
  • Implement steps, stages, and categories
  • Implement flows that use multiple entities
  • Use conditional branching
  • Implement role-driven business process flows
  • Run workflows

Exam MB2-719: Microsoft Dynamics 365 Developer and Development

Our course helps you prepare for Exam MB2-719

Plan to deploy Microsoft Dynamics CRM (11%)
Identify the layers in the Microsoft Dynamics CRM 2011 architecture
Application layer; Platform layer; Database layer
Identify the deployment considerations
Describe the deployment model, identify support for Microsoft Outlook clients, identify the extensibility points, identify types of reporting, identify the web resources
Preparation resources
Microsoft Dynamics CRM 2011 planning guide
Microsoft Dynamics CRM 2011 implementation guide
Microsoft Dynamics CRM 2011 system requirements and required components
Perform common platform operations (12%)
Describe how to use IDiscoveryService
What is the IDiscoveryService used for?
Describe how to use IOrganizationService
What is the IOrganizationService used for?
Describe how to use early-bound entry classes
What is an early-bound entry class used for?
Describe how to use late-bound entry classes
What is a late-bound entry class used for?
Describe data types
Describe how to use methods
Create, Retrieve, Update, Delete, RetrieveMultiple
Describe how to handle SOAP exception
Preparation resources
IDiscoveryService methods
IOrganizationService.Update method
Handling exceptions
Perform advanced platform operations (12%)
Identify different ways to query data
QueryExpression, QueryByAttribute, LINQ queries, FetchXML, filtered views
Save queries
Identify how to use the Execute() method
Identify how to use requests and responses
Identify how to use late-bound versus early-bound
Identify how to use the Entity class
Identify how to use the IOrganizationService web service
Preparation resources
Build queries with QueryExpression
Sample: Execute multiple requests
Use the IOrganizationService web service to read and write data or metadata

Continue reading “Exam MB2-719: Microsoft Dynamics 365 Developer and Development”

Exam MB2-718: Microsoft Dynamics 365 for Customer Service

Our course:

Dynamics 365 Customer Service Workshop (CRM) MB2-718  

prepare you for this exam. These are the topics we cover:

Manage Cases, the Knowledge Base, and the Interactive Service Hub (25% – 30%)
Create and manage cases
Manage case lists and views, search for case records, create a new case record, convert activities to cases, perform case resolution processes, implement case routing rules; set up and configure case creation and update rules, implement parent/child cases, merge cases
Create and manage the knowledge base
Search for articles; associate an article with a case; use knowledge base articles to help resolve cases; create, manage, and maintain knowledge base article templates; create, modify, and publish knowledge base articles; format articles; attach knowledge base articles to email messages
Install and configure Microsoft Dynamics CRM Server
Install sample data; install and configure language packs, install the email router, configure server synchronization, configure SharePoint integration, install the SSRS data connector
Manage the Interactive Service Hub
Implement single-stream and multi-stream dashboards, manage queues and cases from streams


Manage Queues, Entitlements, and Service Level Agreements (SLAs) (20% – 25%)
Create and manage queues
Differentiate between queue types, create and maintain queues, add cases and activities to queues, reconfigure queue items, implement case routing
Create and manage entitlements
Define entitlements, create and maintain entitlement templates, create and configure a new entitlement, create entitlements and add entitlement lines, apply entitlements to cases, associate products, associate entitlement channels, associate an SLA, activate and deactivate entitlements, renew an entitlement
Create and manage SLAs
Define standard and enhanced SLAs, implement SLA actions and details, use SLAs on-demand, manage cases with standard and enhanced SLAs

Continue reading “Exam MB2-718: Microsoft Dynamics 365 for Customer Service”

Exam MB2-715: Microsoft Dynamics 365 Online Deployment

Exam MB2-715: Microsoft Dynamics 365 Online Deployment

Microsoft Dynamics 365 Customer Engagement Online Deployment (CRM) – Prepare for Exam MB2-715 with this Dynamics Edge Training Course

www.dynamicsedge.com | (800) 453-5961

The Dynamics Edge course will provide you with the knowledge for the exam.

This exam measures your ability to accomplish the technical tasks listed below. The percentages indicate the relative weight of each major topic area on the exam. The higher the percentage, the more questions you are likely to see on that content area on the exam.

(The Author of the MB2-715 Exam used the list for the exam questions.)

Create a Customer Organizational Structure (25%–30%)

1. Support the Microsoft Dynamics 365 client environment

  • Validate minimum browser requirements for devices utilizing the web interface to access Microsoft Dynamics 365
  • Ensure client devices meet the minimum hardware specifications
  • Support outlook integration by using Outlook or Outlook with Dynamics 365 App for Outlook installed
  • Manage phone and tablet client environments

 

 

2. Deploy Microsoft Dynamics

  • Determine the proper edition of Microsoft Dynamics 365 suited for the client
  • Determine the proper pricing, packaging, and subscription model based on the needs of the organizational environment
  • Create a deployment plan to meet organizational considerations

 

 

3. Import data into the Microsoft Dynamics 365 environment

  • Design a data import plan
  • Import data through supported methodologies
  • Upload data from on-premises to Azure
  • Manage large volume migrations with the Data Loader service

 

 

4. Manage the Microsoft Dynamics 365 environment

  • Sign-up and cancel subscriptions
  • Manage users
  • Configure SSO and AD synchronization within hybrid environments with Active Directory Federation Services (ADFS)

 

Configure administrative access

  • Assign roles
  • Import data through supported methodologies

 

 

Administer the Microsoft Dynamics 365 Environment (25%–30%)

1. Deploy instances

  • Deploy appropriate number and types of instances for designated environments
  • Deploy sandbox and production instances
  • Configure and edit instance properties

 

 

2. Manage instances

  • Switch an instance
  • Reset an instance
  • Delete an instance
  • Copy an instance
  • Manage regions and multiple tenant environments
  • Manage storage and resources
  • Manage administrative email notifications

 

 

3. Manage updates

  • Design a Microsoft Dynamics 365 update policy
  • Review, approve, and skip updates
  • Schedule updates

 

 

Integrate Microsoft Dynamics with Other Applications (20%–25%)

1. Integrate Microsoft Exchange, SharePoint, and OneDrive with Microsoft Dynamics

  • Configure Exchange server synchronization for incoming and outgoing traffic
  • Manage folder based tracking flows
  • Manage SharePoint integration
  • Enable OneDrive for Business
  • Configure control access and folder structure for SharePoint

 

 

2. Integrate other Microsoft Online Business Solutions with Microsoft Dynamics

  • Manage OneNote integration
  • Manage Microsoft Social Engagement integration
  • Manage Yammer integration
  • Manage workspace collaboration with Office 365 Groups
  • Manage and configure Delve integration

 

 

3. Integrate customized and third party applications with Microsoft Dynamics

  • Configure and manage app modules

 

3

www.dynamicsedge.com | (800) 453-5961

  • Create customized function apps with App Designer
  • Create site maps by using Design App Mapper
  • Obtain access to additional apps through App Source and Power Apps

 

 

Manage Microsoft Outlook and Mobile Environments (25%–30%)

1. Integrate Microsoft Dynamics 365 with Outlook

  • Manage supported environments for Microsoft Dynamics 365 for Outlook
  • Deploy Microsoft Dynamics 365 for Outlook through multiple methods
  • Configure Microsoft Dynamics 365 for Outlook to connect to multiple instances
  • Configure synchronized fields
  • Perform basic functions using the Microsoft Dynamics 365 App for Outlook interface

 

 

2. Manage and configure mobile apps for Microsoft Dynamics 365

  • Configure Microsoft Dynamics 365 for phones express and newer Microsoft Dynamics 365 for Phones and Tablets
  • Configure entities and security privileges
  • Manage CRM forms and dashboards