4 Keys to Satisfying 21st Century Customers

When nearly 60% of customers will move to a new brand or company for better customer service, it’s time to transform customer service from afterthought to priority. Read this article for tips. Contact Dynamics Edge to learn how solutions like Microsoft Dynamics 365 for Field Service can help you more easily satisfy the new breed of 21st century customers.

American Express data shows that nearly 60 percent of customers try a new brand or a company just to find better customer service. In fact, 89 percent of customers often swap to a company’s direct competitor after bad service. These findings easily transport customer service from the category of business afterthought to the category of business priority. Read this article to discover four tips to building customer loyalty, and contact Dynamics Edge to learn how Microsoft solutions like Dynamics 365 for Field Service can support your efforts.

Compliance Is The New Normal — It’s Time To Lock Down The Data

Privacy regulations aren’t going away. Here’s why #GDPR as your catalyst to establish broader data protection strategies and adopt technology that makes a meaningful impact on data security.

The recent anniversary of the General Data Protection Regulation (GDPR)’s implementation commemorated the first full year that businesses dealing with EU resident data have spent operating in this new regulatory environment. This article from Forbes highlights the broadening recognition and acceptance that privacy regulations aren’t going away, and presents data showing that accelerating privacy regulation is a top concern of executives in 2019. It makes a case for using GDPR as a catalyst to establish broader data protection strategies and adopt technology that has a meaningful impact on data security.

Managing Remote Employees? Spot This Problem and Improve Productivity

Good workplace relationships are the backbone of any successful business. How are you fostering meaningful communication among your teams?

Research shows that the magic component to the most high-functioning teams is trust among individuals. If you’ve ever played a sport or acted in a play, you know this is true; the value of a connected team cannot be overstated. Check out this article for some pointers on how to help strengthen your strongest asset: your teams.

What are you waiting for? Contact our team at Dynamics Edge to get started.

While this article focuses on creating successful business relationships among teams that work remotely, at its core it’s about how to drive meaningful communication among team members. Building and maintaining good relationships is the backbone of any successful company. When employees feel comfortable while engaging in constructive discourse and have personal rapport conducive to exchanging ideas and working toward a common goal, workplace productivity and profit feel the impact. Want to encourage your teams to do their best work? Contact us.

Microsoft Super Bowl Commercial – Braylon O’Neill

Answering the question, “What is that we can do that is unique; that is impactful,” guides the development of everything Microsoft delivers. In this video showing a Super Bowl commercial, discover how Microsoft technology opens a world of opportunity to young Braylon O’Neill.

Answering the question, “What is that we can do that is unique; that is impactful,” guides the development of everything Microsoft delivers. In this video showing a Super Bowl commercial, discover how Microsoft technology empowers young Braylon O’Neill to do more, achieve more and experience courage in the face of opportunity.

Customer Story: Clifton Coffee | Connect and Collaborate

Is your business in need of an updated communication platform? How about an easier way for employees to stay in touch, exchange ideas, and drive #innovation?

With new communication technology available from #Microsoft, you can do all that and more. Check out this video to learn how you can set the bar for communication standards in your industry.

Need help getting started? Contact our team at Dynamics Edge

Clifton Coffee Roasters (CCR) was the first specialty coffee roaster to adopt the Teamwork solutions from Microsoft platform, which means they’re breaking new ground in communications methods for their industry. As the company expands, they depend on Teamwork solutions from Microsoft to manage their growth, drive innovation, and help their employees connect in the most meaningful and productive ways possible.

Want to increase productivity and drive innovation in your business? Check out this video to see how CCR lead the way in communications innovation in their industry, and then contact us to learn more.

Six types of remote workers and how to support them

Are you ready to bring new levels of #productivity to your #team? Check out this e-book for best practices on how to support #remote employees and empower them to do their best work.

This e-book outlines specific challenges unique to remote workers and how you can overcome common hurdles and promote stability and creativity among your team.

Ready to change the way your team does business? Contact us at Dynamics Edge to get started!

How can you improve and enable productivity across your team?

Microsoft Dynamics CRM Field Service Customer Success Story: Yougenio

Yougenio, an e-Digital company offering facility services via an e-commerce platform, uses Microsoft Dynamics 365 Field Service solutions to create remarkable customer experiences. With the support of Dynamics Edge your company can, too. Watch this video for inspiration.

See how the field service capabilities from Microsoft Dynamics 365 have allowed Yougenio — an e-Digital Services company — to optimize field service operations and provide timely, outstanding service to customers. Learn how you can improve productivity and create remarkable customer experiences with Microsoft Dynamics 365 Field Service solutions.

Cloud App Security integrates with Windows Defender ATP

Enterprises today have an average of 1,100 cloud applications with IT unaware of 61% of cloud services accessed. Thanks to integrations between Microsoft Cloud App Security and Windows Defender ATP, Dynamics Edge can help enhance the discovery of Shadow IT. Watch this video.

Based on our findings, enterprises today have an average of 1,100 cloud applications in their organization, with IT unaware of 61% of cloud services accessed. Sourcing from a cloud app catalog of more than 16,000 applications, Discovery in Microsoft Cloud App Security (MCAS), Microsoft Cloud Access Security Broker (CASB) solution identifies the cloud apps being used in your organization, provides risk assessments, ongoing analytics and lifecycle management capabilities to control the use.

Microsoft Cloud App Security now uniquely integrates with Windows Defender Advanced Threat Protection (ATP) to enhance the Discovery of Shadow IT in your organization and extend it beyond your corporate network. Watch this video for a look at the integrations, what they enable and how your organization benefits from a more complete view of cloud app- and services usage.