850760 Live

If you need Dynamics 365 for Sales, Customer Service and Marketing training you can take all courses in one week. This bundled session helps you improve your Dynamics 365 skill set and get an edge in the modern Microsoft Dynamics 365 technology ecosystem.

Dynamics 365 for Sales Training D365 for Customer Engagement CRM Course 850760 Marketing Customer Service Field Service Project Service Automation Sales App Training

For more detailed outlines of each individual workshop that is included in this bundle, either look up the corresponding course numbers using our website search, or, use the links we have conveniently provided for you below.

MB-210 Microsoft Dynamics 365 Sales (1 Day – Monday)

Take the Dynamics Edge Course for Insight and Ideas how you can make your
CRM better and Increase User Adoption to Drive Sales!

Microsoft Dynamics 365 for Sales is an end-to-end application to manage the
handling of customers and potential customers; tracking data against sales
goals, automating your best practices, learning from your data and more.

Join our team of globally recognized experts as they take you step by step
from lead to opportunity to closed deal. Using the application’s available
automation and customization options you will learn how to enable sales
staff to be their most productive selves.

Who Should Attend?

A Dynamics 365 Customer Engagement Functional Consultant is responsible for
performing discovery, capturing requirements, engaging subject matter
experts and stakeholders, translating requirements, and configuring the
solution and applications. The Functional Consultant implements a solution
using out of the box capabilities, codeless extensibility, application and
service integrations.

Course Objectives

After completing this course, students will be able to:

  • Install and configure the application
  • Identify common sales scenarios
  • Complete a sales cycle
  • Configure product catalog
  • Manage customer records
  • Utilize analytics tools with customer data

Course Prerequisites

  • Familiarity of business applications and the desire to customize and implement them for your business.

Use this Link for Details on Course 21000

Corresponding Exam: https://docs.microsoft.com/en-us/learn/certifications/exams/mb-210

81057 Dynamics 365 Customer Service (1 Day – Tuesday)

This one-day instructor-led workshop provides students who work with Customer Service in Dynamics CRM, Plan 1 or Customer Engagement versions with the knowledge and skills to manage the Dynamics 365 (CRM) Customer Service application. Additionally, it will help individuals who develop applications work with the Dynamics 365 (CRM) Customer Service Module.

Who should Attend:

The primary audience for this workshop is individuals who are Power Users or Administer the Dynamics 365 (CRM) Customer Service Application. These individuals help users and customers as part of their primary area of responsibility or work in environments where Dynamics Customer Service plays a key role in the organization.

The secondary audience for this workshop are individuals who are Customer Service Managers or Representatives using Dynamics software. This workshop will help them manage and support the user base.

After completing this workshop, students will be able to understand and/or be able to:

  • Service Management
  • Case Management (The core element of service)
  • Knowledge Base and Templates
  • Service Queue Management
  • Service Level Agreements and Entitlements
  • The Interactive Service Hub to improve customer service
  • Voice of the Customer in Microsoft Dynamics 365 – for Customer Service.
  • Customer Service and Field Service.
  • Service Analysis and Reporting.

Use this Link for Details on Course 81057

Corresponding Exam: https://docs.microsoft.com/en-us/learn/certifications/exams/mb-230

222000 Dynamics 365 Marketing (3 Days – Wednesday – Friday)

About This Course

This course will review the marketing application configuration needed to drive business growth. It will also dive into lead management, marketing forms and pages, segmentation, and email marketing messages. All these pieces are tied together through interactive customer journey design, including event and survey configuration.

Audience Profile

This course is designed for IT or marketing professionals who want to learn how to leverage Dynamics 365 for Marketing for businesses.

At Course Completion

After completing this course, you will be able to:

  • Configure advanced settings
  • Manage marketing content, templates and integrations
  • Create and manage leads
  • Design and create marketing forms and pages
  • Create and manage segments
  • Set up and launch customer journeys
  • Create and manage events
  • Distribute and analyze surveys

Use this Link for Details on Course 222000

Corresponding Exam: https://docs.microsoft.com/en-us/learn/certifications/exams/mb-220

MB-210 Microsoft Dynamics 365 Sales

After completing this workshop, students will be able to understand and/or be able to:

  • Identify common sales scenarios
  • Complete a sales cycle
  • Configure product catalog
  • Manage customer records
  • Utilize analytics tools with customer data

Course Outline

  • Module 1: Using D365 to Manage the Sales Process
  • Module 2: Working with Opportunities
  • Module 3: Make Sales Forecast with Quotes and Orders
  • Module 4: Sales Analytics and Insights
  • Course Review and Discussion.

81057 Dynamics 365 Customer Service (CRM)

After completing this workshop, students will be able to understand and/or be able to:

  • Service Management
  • Case Management (The core element of service)
  • Knowledge Base and Templates
  • Service Queue Management
  • Service Level Agreements and Entitlements
  • The Interactive Service Hub to improve customer service
  • Voice of the Customer in Microsoft Dynamics 365 for Customer Service.
  • Customer Service and Field Service.
  • Service Analysis and Reporting.

    Course Outline

  • Module 1: Introduction to Service Management
  • Module 2: Case Management (The core element of service)
  • Module 3: Knowledge Base and Templates
  • Module 4: Service Queue Management
  • Module 5: Service Level Agreements and Entitlements
  • Module 6: The Interactive Service Hub to improve customer service
  • Module 7: Voice of the Customer in Microsoft Dynamics 365 for Customer Service
  • Module 8: Customer Service and Field Service
  • Module 9: Service Analysis and Reporting
  • Module 10: Review Workshop

    222000 Dynamics 365 Marketing

    After completing this workshop, students will be able to understand and/or be able to:

  • Configure advanced settings
  • Manage marketing content, templates and integrations
  • Create and manage leads
  • Design and create marketing forms and pages
  • Create and manage segments
  • Set up and launch customer journeys
  • Create and manage events
  • Distribute and analyze surveys

    Course Outline

  • Module 1: Marketing Application Configuration
  • Module 2: Leads
  • Module 3: Marketing Forms and Pages
  • Module 4: Segments and Lists
  • Module 5: Marketing Emails
  • Module 6: Customer Journeys
  • Module 7: Insights
  • Module 8: Events

We look forward to your great success!

850760 Preview

Learn how to use Application you already own. This 5 day bundle teaches you the Customer Engagement Plan Apps.

These five workshops are included in this value-packed bundle that will help you make the most of Dynamics 365 through the Sales and Sales App, Marketing, Customer Service, Field Service and Project Service modules. For more detailed outlines of each workshop please check out the corresponding course numbers, detailed below with links.

Monday – 816705 Dynamics 365 Introduction, Sales & Sales Apps Workshop (CRM)

Corresponding Exam: MB2-717

Tuesday – 816701 Dynamics 365 Marketing (CRM)

Corresponding Exam: MB2-719

Wednesday – 81057 Dynamics 365 Customer Service (CRM)

Corresponding Exam: MB2-718

Thursday – 81065 Dynamics 365 Field Service(CRM)

Corresponding Exam: MB2-877

Friday – 816702 Dynamics 365 Project Service

No Corresponding exam

Monday – Course # 816705 Dynamics 365 Introduction, Sales & Sales Apps Workshop (CRM)

After completing this workshop, students will be able to understand and/or be able to:

  • Setup Dynamics 365 for Sales for your organization
  • Choose the feature and functions that will benefit your organization
  • Work with The Sales and Sales Hub apps
  • Keep track of customers
  • Manage the sales process
  • Create a marketing campaign
  • Create and manage goals
  • Import and export data
  • Use Mobile Devices for Sales
  • Get better sales performance, intelligence and results

Module 1: Dynamics 365 CRM for Sales Management

Module 2: Planning how your organization will use Dynamics 365

Module 3: Selling with Dynamics 365 Sales Apps and Sales Hub

Module 4: Setting up Sales Management for your organization

Module 5: Additional Sales Components

Module 6: Managing Sales Opportunities

Module 7: Working with the Product Catalog

Module 8: Sales Administration

Module 9 Dynamics 365 for Marketing

Module 10: Monitoring Sales progress with Sales Analysis

Module 11: Working with Sales Metrics and Goals

Module 12: Reporting and Power BI

Module 14: Workshop Review

Tuesday – Course # 816701 Dynamics 365 Marketing (CRM)

Wednesday – Course # 81057 Dynamics 365 Customer Service (CRM)

After completing this workshop, students will be able to understand and/or be able to:

  • Service Management
  • Case Management (The core element of service)
  • Knowledge Base and Templates
  • Service Queue Management
  • Service Level Agreements and Entitlements
  • The Interactive Service Hub to improve customer service
  • Voice of the Customer in Microsoft Dynamics 365 for Customer Service.
  • Customer Service and Field Service.
  • Service Analysis and Reporting.

Module 1: Introduction to Service Management

Module 2: Case Management (The core element of service)

Module 3: Knowledge Base and Templates

Module 4: Service Queue Management

Module 5: Service Level Agreements and Entitlements

Module 6: The Interactive Service Hub to improve customer service

Module 7: Voice of the Customer in Microsoft Dynamics 365 for Customer Service

Module 8: Customer Service and Field Service

Module 9: Service Analysis and Reporting

Module 10: Review Workshop

Thursday – Course # 81065 Dynamics 365 Field Service (CRM)

After completing this workshop, students will be able to:

  • Schedule and track work-in-progress
  • Manage Customer Interactions
  • Improve profitability by optimizing schedules
  • Manage Contracts and Service scheduling
  • Manage inventory and Purchasing
  • Configure and Manage Mobile Devices
  • Configure Alerts and responses.

Module 1: Introduction to Dynamics 365 Field Service

Module 2: Setup and Configuration

Module 3: Work Order Management

Module 4: Agreements

Module 5: Scheduling and Dispatching

Module 6: Inventory and Purchasing

Module 7: Mobility

Module 8: Field Service and Customer Service

Module 9: Review Workshop

Friday – Course # 816702 Dynamics 365 Project Service Automation Workshop (CRM)

After completing this workshop, students will be able to understand and/or be able to:

  • Blueprint new projects
  • Configure and manage projects
  • Manage Resource requests
  • Structure work breakdown
  • Configure and manage resources to include:
    • Skills
    • Roles
    • Scheduling and assignments
    • Track time and expenses
  • Include project estimates in the sales process
  • Integrate with Microsoft Project
  • Manage multi-currency and multi-time zone projects
  • Understand reporting and analysis of project data using native tools and Power BI

Module 1: Getting Started with Microsoft Dynamics 365

Module 2: Manage Microsoft Dynamics 365 Subscriptions

Module 3: Getting Started with Dynamics 365 Project Service Automation

Module 4: Setting-up your organization in Project Service Automation

Module 5: Managing Resources

Module 6: The Sales Process

Module 7: Planning, Delivery and Billing

Module 8: Working with Project Server Automation

Module 9: Project Management and Resources

Module 10: Project Services Automation Reporting

Module 11: Workshop Review

Certifications 2019

This article was last updated on May 26, 2019.
Our new Role Based Certification content (see links below) may have been updated even more recently – because this specific page is being updated less frequently than the actual Role Based Certification resources (linked on this page below).

Certifications in 2019 have changed significantly!
New certifications are Role based.

We guide you through understanding all about the new Role based certifications and even recommending you which of our Dynamics Edge courses help you prepare for earning each of the new Role based badges.

The first thing you should know is that there are four (4) main certification roles in the new role-based certification model – Apps and Infrastructure, Data and AI, Modern Workplace, and Business Applications. Each role has its own requirements for Fundamentals, Associate, and Expert badges, please find more details below.

New Role Based Certifications

Please click or tap on the following links below to check out the new certification paths for each of the New Role Based Certifications:

Product Based Certifications

For Product Based certifications:

Business Applications Associate

This page goes over the Business Applications Role Associate badges. The Business Applications Role has two types of badges:

Please continue reading to understand the Business Applications Role Associate badges.

Microsoft Certified Associate Badge

You are strongly recommended to earn the Dynamics 365 Fundamentals badge first to optimize your chances of earning the Associate Business Applications badges.

If you haven’t already, please start by reading through the whole Dynamics 365 Fundamentals badge requirements first, and especially, please read through the details of how the Fundamentals badge is an optional prerequisite to these seven (7) Associate badges.
Also, specifically pay attention to what four (4) of the seven Associate badges have in common, as well as what the other three (3) of these seven Associate badges have in common.
You may still be able to understand these badges well just by reading through this page, because we summarize most of the relevant main points from the Business Applications Fundamentals badge page, on this page as well, but we do recommend you to start with reading through the Dynamics 365 Fundamentals badge first anyway.

Microsoft Dynamics 365 for Customer Engagement (CRM) Associate Badges

  • Four (4) of the seven Associate badges correspond with Microsoft Dynamics 365 for Customer Engagement (CRM) – use the links below to check out the Dynamics Edge course packages that will best help you prepare to earn these badges.

Business Applications Microsoft Certified Dynamics 365 Fundamentals Badge Exam MB-900

Exam MB-200 Microsoft Dynamics 365 Customer Engagement Core Badge

Microsoft Dynamics 365 for Finance and Operations (AX) Associate Badges

You may also want to check out the Business Applications Fundamentals badge requirements as well by using the link below.



Where we use the abbreviation "CRM" or "Dynamics CRM" above in relation to certifications.
We are using this term for those of you who may not know what Customer Engagement is, but may recognize the product by its previous name, "Dynamics CRM."
This is related to CRM or Customer Relationship Management, which is one of the primary business functions that CRM is an abbreviation for.
Dynamics CRM, however, is actually now known as Dynamics 365 for Customer Engagement.

Where we use the abbreviation "AX" or "Dynamics AX" above in relation to certifications.
We are using this term for those of you who may not know what Finance and Operations is, but may recognize the product by its previous name, "Dynamics AX."
AX was an abbreviation for the product "Axapta" before Microsoft acquired and rebranded the product.
Dynamics AX, however, is actually now known as Dynamics 365 for Finance and Operations, sometimes also as Dynamics 365 Unified Operations.

Business Applications Fundamentals

The Business Applications Role has two types of badges:

You usually start with the Business Applications Fundamentals badge first.

The Business Applications Role has one (1) Fundamentals badge and seven (7) Associate badges – and you start with the Fundamentals badge first.

Microsoft Certified Fundamentals Badge

The Business Applications Fundamentals badge, which we also call the Dynamics 365 Fundamentals badge, can be achieved by passing only one exam: Exam MB-900: Microsoft Dynamics 365 Fundamentals, so that you can become a Microsoft Certified Dynamics 365 Fundamentals.

People who earn the Microsoft Certified: Dynamics 365 Fundamentals certification badge demonstrate foundational knowledge of Microsoft Dynamics 365; the Power Platform; cloud concepts; licensing, onboarding, and support; and deployment and release options.

Business Applications Microsoft Certified Dynamics 365 Fundamentals Badge Exam MB-900

In order to help you prepare for Exam MB-900 and help you earn the Dynamics 365 Fundamentals badge, you should take the following Dynamics Edge course:
Dynamics Edge Course 99902 (MB-900 / MB-900T01) Dynamics 365 Key Modules (Microsoft Dynamics 365 Fundamentals) – please use this text link or click on the Microsoft Certified Dynamics 365 Fundamentals badge image for more details on this course!

When you become a Microsoft Certified Dynamics 365 Fundamentals that has earned this Business Applications Fundamentals badge, you prove to the world that you understand Microsoft Dynamics 365; the Power Platform; cloud concepts; licensing, onboarding, and support; and deployment and release options.

You also open up the paths to seven (7) potential Business Applications Associate badges when you earn this Business Applications Fundamentals badge


Four (4) of the seven Business Applications Associate badges are Dynamics 365 for Customer Engagement (CRM) Associate Badges for the 4 main modules: Sales, Marketing, Customer Service, and Field Service

Dynamics 365 for Customer Engagement or Dynamics 365 CRM is actually a combination of individual components taken together. Four (4) of the main Customer Engagement modules are certifiable through four (4) distinct Business Applications Associate badges. Prior to attempting any of these four Associate badges, it is strongly recommended for you to earn the Fundamentals badge (Exam MB-900) first. All 4 (four) of these badges require you to pass a specific base exam (Exam MB-200) before attempting the following module-specific badges which each require you to pass an exam unique to the module:

Note that Dynamics 365 for Customer Engagement also includes additional modules as well in the actual software package. These four (4) modules above, are the 4 most common ones though, and are the four modules that correspond to four out of the seven total Business Applications Associate badges.

These four (4) Business Applications Associate badges all certify your skills and competency in Dynamics 365 Customer Engagement or Dynamics 365 CRM. We strongly recommend you to try and pass Exam MB-900 (and earn the Dynamics 365 Fundamentals badge) first. All four of these Associate badges require Exam MB-200 Dynamics 365 Customer Engagement Core – and then also require one additional unique exam for each of these 4 badges as described above and as illustrated below.

Fundamentals to Associates – all four (4) Business Applications Associate badges with prerequisite of
Exam MB-200 (Dynamics 365 Customer Engagement or Dynamics 365 CRM)

The image below, is an image visually depicting the path from the Business Applications Fundamentals badge to 4 of the 7 Business Applications Associate badges related to Dynamics 365 for Customer Engagement, also known as Dynamics 365 CRM.
Click the image below or use this text link to check out further details about this path from Business Applications Fundamentals to Business Applications Associate.

Fundamentals to Associate Exam MB-900 Dynamics 365 Fundamentals MB-200 Customer Engagement Core Dynamics 365 CRM Core MB-210 Sales MB-220 Marketing MB-230 Customer Service MB-240 Field Service


Three (3) of the seven Business Applications Associate badges are Dynamics 365 for Finance and Operations (AX) Associate Badges for the 3 functional areas: Financials, Manufacturing, and Supply Chain Management

The following (3) Business Applications Associate badges all certify your skills and competency in Dynamics 365 Unified Operations, also known as Dynamics 365 Finance and Operations or Dynamics 365 AX. We strongly recommend you to earn the Fundamentals badge (Exam MB-900) first. All of these badges require a specific base exam (Exam MB-300 Dynamics 365 Unified Operations Core), and then you must pass one additional unique exam for each of these 3 badges.

Each of these 3 Business Applications Associate badges corresponds to a specific functional area of Dynamics 365 for Finance and Operations.

There is one Business Applications Associate badge for each of the following three (3) Dynamics 365 Finance and Operations (AX) functional areas: there is one badge for Financials, one badge for Manufacturing, and one badge for Supply Chain Management.

Fundamentals to Associates – all three (3) Business Business Applications Associate badges with prerequisite of
Exam MB-300 (Dynamics 365 Unified Operations, more commonly known as Dynamics 365 for Finance and Operations, and also sometimes known as Dynamics 365 AX)

The image below, is an image visually depicting the path from the Business Applications badge to 3 of the 7 Business Applications Associate badges.

Click the image below or use this text link to check out further details about this path from Business Applications Fundamentals to Business Applications Associate.

Fundamentals to Associate Exam MB-900 Dynamics 365 Fundamentals MB-300 Unified Operations Core Finance and Operations Core AX MB-310 Financials MB-320 Manufacturing MB-330 Supply Chain Management



Where we use the abbreviation "CRM" or "Dynamics CRM" above in relation to certifications.
We are using this term for those of you who may not know what Customer Engagement is, but may recognize the product by its previous name, "Dynamics CRM."
This is related to CRM or Customer Relationship Management, which is one of the primary business functions that CRM is an abbreviation for.
Dynamics CRM, however, is actually now known as Dynamics 365 for Customer Engagement.

Where we use the abbreviation "AX" or "Dynamics AX" above in relation to certifications.
We are using this term for those of you who may not know what Finance and Operations is, but may recognize the product by its previous name, "Dynamics AX."
AX was an abbreviation for the product "Axapta" before Microsoft acquired and rebranded the product.
Dynamics AX, however, is actually now known as Dynamics 365 for Finance and Operations, sometimes also as Dynamics 365 Unified Operations.

Modern Workplace Expert

This page goes over the Modern Workplace Role Expert badge. The Modern Workplace Role has three types of badges:

Please continue reading to understand the Modern Workplace Role Expert badges.

Microsoft Certified Expert Badge

We strongly recommend that you earn the Microsoft 365 Fundamentals badge and you must earn at least one of the four Modern Workplace Associate badges, to open up the possibility of earning the Expert Modern Workplace badge.

There is one Modern Workplace Role Expert badge. This badge is also called the Microsoft 365 Enterprise Administrator Expert badge. When you earn this badge you prove to the world that you are truly an expert in Office 365 and Microsoft 365 Identity & Security Administration in the modern enterprise.


Modern Workplace Enterprise Administrator Expert Badge Exams MS-100 Identity Services MS-101 Mobility Security

You may also want to check out the Modern Workplace Fundamentals badge requirements as well as the Modern Workplace Associate badges requirements by using the links below.

Modern Workplace Expert Microsoft 365 Exam MS-100 Identity and Services MS-101 Mobility and Security Microsoft 365 Certified Enterprise Administrator Expert

Modern Workplace Associate

This page goes over the Modern Workplace Role Associate badges. The Modern Workplace Role has three types of badges:

Please continue reading to understand the Modern Workplace Role Associate badges.

Microsoft Certified Associate Badge

We strongly recommend that you earn the Microsoft 365 Fundamentals badge first in order to optimize your chances of earning the Associate Modern Workplace badges.

There are four Associate Modern Workplace Role badges: the Microsoft 365 Modern Desktop Administrator Associate badge, the Microsoft 365 Messaging Administrator Associate badge, the Microsoft 365 Teamwork Administrator Associate badge, and the Microsoft 365 Security Administrator Associate Badge.

If you earn at least one (1) of these four (4) Modern Workplace Associate badges, you also open up a path to earn the Modern Workplace Expert badge!

Here are all the details on the four Associate Modern Workplace badges.


Modern Workplace Modern Desktop Administrator Associate Badge Exams MD-100 Windows 10 MD-101 Managing Modern Desktops


Modern Workplace Messaging Administrator Associate Badge Exams MS-200 Messaging Platform MS-201 Hybrid Secure


Modern Workplace Teamwork Administrator Associate Badge Exams MS-300 Deployment MS-300 Deploying Microsoft 365 Teamwork


Modern Workplace Security Administrator Associate Badge Exam MS-500 Microsoft 365 Security Administration

  • Microsoft 365 Security Administrator Associate badge
    (Exam MS-500)

Earning at least one of the Modern Workplace Associates badges opens up a path to the Modern Workplace Expert badge – check out the requirements for the Modern Workplace Expert badge by clicking the image below or by using the text link below.

Modern Workplace Associate Expert Microsoft 365 Certified Enterprise Administrator Expert Exam MS-100 Identity and Services Exam MS-101 Mobility and Security

Before attempting any Modern Workplace Associate badge, you must first earn the Modern Workplace Fundamentals badge. Use the link below for more details.

Modern Workplace Fundamentals

The Modern Workplace Role has three types of badges:

You usually start with the Modern Workplace Fundamentals badge first.

Microsoft Certified Fundamentals Badge

The Modern Workplace Fundamentals badge, which we also call the Microsoft 365 Fundamentals badge, can be achieved by passing only one exam: Exam MS-900: Microsoft 365 Fundamentals, so that you can become a Microsoft Certified Microsoft 365 Fundamentals.

People who have earned the Microsoft 365 Fundamentals certification badge demonstrate to the world that they understand the options available in Microsoft 365 as well as the benefits of adopting cloud services, the Software as a Service (SaaS) cloud model, and implementing Microsoft 365 cloud services.

Modern Workplace Microsoft 365 Fundamentals Badge Path Fundamentals Exam MS-900 / Course MS-900T01

In order to help you prepare for Exam MS-900 and help you earn the Microsoft 365 Fundamentals badge, you should take the following Dynamics Edge course:
Dynamics Edge Course 900900 (MS-900 / MS-900T01) Microsoft 365 Fundamentals – use this link for more details on this course!

When you become a Microsoft Certified Microsoft 365 Fundamentals that has earned this Modern Workplace Fundamentals badge, you prove to the world that you understand the various options available in Microsoft 365 and the many benefits of adopting Microsoft cloud services, the Software as a Service (SaaS) cloud model, and also, implementing Microsoft 365 cloud services.

You also open up four optional paths to four possible Modern Workplace Associate badges when you earn this Microsoft 365 Fundamentals badge, which are:

At least one (1) of the four (4) Modern Workplace Associate badges must be earned to open up the path to the single Modern Workplace Expert badge, where you can become a Microsoft 365 Certified Enterprise Administrator Expert and earn the Modern Workplace Enterprise Administrator Expert badge.


Fundamentals to Associates
The image below, is an image visually depicting the path from the Modern Workplace Fundamentals badge to Modern Workplace Associate badges.
Click the image below or use this text link to check out further details about the path from Modern Workplace Fundamentals to Modern Workplace Associate.

Modern Workplace Fundamentals Associate Exam MS-900 MD-100 MD-101 MS-200 MS-201 MS-300 MS-301 MS-500


Associates to Expert
There is one Expert badge, but there is no direct path from Fundamentals to Expert. You must earn at least one of the four Modern Workplace Associate badges, to open up the possibility to earn the Expert badge.
However, in case you do want to learn about the Modern Workplace Expert badge now, please go ahead and click the image below or use this text link to learn more about the Modern Workplace Expert badge.

Modern Workplace Associate Expert Microsoft 365 Certified Enterprise Administrator Expert Exam MS-100 Identity and Services Exam MS-101 Mobility and Security

Data and AI Expert

This page goes over the Data and AI Role Expert badge. The Data and AI Role has three types of badges:

Please continue reading to understand the Data and AI Role Expert badges.

Microsoft Certified Expert Badge

We strongly recommend you earn the Azure Fundamentals badge first in order to best optimize your chances of earning the Expert Data and AI badge.

There is one Data and AI Role badge. This badge is also called the Azure Solutions Architect badge.

In addition to being the one and only Data and AI Expert badge, if you do earn this Azure Solutions Architect badge, you also will satisfy the requirements for one of the Apps and Infrastructure Role Expert badges as well at the same time! In other words, the Azure Solutions Architect badge also happens to be one of the Apps and Infrastructure Role Expert badges as well as the one and only Data and AI Expert badge.


Azure Solutions Architect Expert Badge

Azure Solutions Architect Expert Badge Azure Certification Exams AZ-300 and AZ-301 Microsoft Azure Role Based Certification Training Azure Solution Architect Certification Training

Earning the Azure Solutions Architect Expert certification badge demonstrates your skills and knowledge to advise stakeholders and translate business requirements into secure, scalable, and reliable solutions. With this badge you show the world your have advanced experience and knowledge across various aspects of IT operations, including networking, virtualization, identity, security, business continuity, disaster recovery, data management, budgeting, and governance – managing how decisions in each area affects an overall solution.

The Azure Solutions Architect Expert Badge has an optional prerequisite of the Azure Fundamentals badge (which we strongly recommend you earn first). The Azure Solutions Architect Expert Badge, besides being the one and only Data and AI Role Expert Badge, is actually also one of the two Apps and Infrastructure Role Expert badges as well. Therefore, by earning the Azure Solutions Architect Expert Badge, you earn the one and only Data and AI Role Expert Badge while also satisfying the requirement of earning one of the two Apps and Infrastructure Expert Role badges at the same time!

You may also want to check out the Data and AI Fundamentals badge requirements as well as the Data and AI Associate badges requirements by using the links below.

Data and AI Expert Azure Exam AZ-300 Technologies Exam AZ-301 Design Azure Solutions Architect Expert Certification

Data and AI Associate

The Data and AI Role Associate badges. The Data and AI Role has three types of badges:

Data and AI Role Associate badges.

There are no further badges on this path, however, you may want to check out the Data and AI Fundamentals badge requirements as well as the Data and AI Expert badge requirements by using the links below.

Data and AI Associate Exam DP-100 DP-200 DP-201 AI-100 Azure Data Scientist Azure Data Engineer Azure AI Engineer
Microsoft Certified Associate Badge

The best starting point is the Azure Fundamentals badge

You will need it for the three Associate level Data and AI badges: Azure Data Scientist Associate badge, Azure Data Engineer Associate badge, and Azure AI Engineer Associate badge.


Azure Data Scientist Associate Badge Azure Certification Exam DP-100 Microsoft Azure Data Scientist Certification Training Azure Data Science Solution Certification Training


Azure Data Engineer Associate Badge Azure Certification Exam DP-200 and DP-201 Microsoft Azure Data Engineer Certification Training Azure Data Solution Certification Training Design Implementation



Azure AI Engineer Associate Badge Azure Certification Exam AI-100 Microsoft Azure Artificial Intelligence AI Engineer Certification Training Design Implementation