Certifications 2020

As of March 20, 2020 – Microsoft certifications in 2020 have changed significantly and changes are happening now as well!
New certifications are Role based.

We guide you through understanding all about the new Role based certifications and even recommending you which of our Dynamics Edge courses help you prepare for earning each of the new Role based certification badges.

The first thing you should know is that there are four (4) main certification roles in the new role-based certification model – Apps and Infrastructure, Data and AI, Modern Workplace, and Business Applications. Each role has its own requirements for Fundamentals, Associate, and Expert badges, please find more details below.

New Role Based Certifications

Are you looking for other certifications that are not in the job-related categories like Developer, Administrator, Solutions Architect and Functional Consultant? If that is the case, you may want to try checking out certifications by the specific Microsoft role rather than job role. To do this, please click or tap on the following links below to check out the new certification paths for each of the New Role Based Certifications:

Or, are you actually looking for job-role-specific certifications? If so, use the following links to check out certifications for the following job roles:

This article was last updated on March 20, 2020.

4 Keys to Satisfying 21st Century Customers

When nearly 60% of customers will move to a new brand or company for better customer service, it’s time to transform customer service from afterthought to priority. Read this article for tips. Contact Dynamics Edge to learn how solutions like Microsoft Dynamics 365 for Field Service can help you more easily satisfy the new breed of 21st century customers.

American Express data shows that nearly 60 percent of customers try a new brand or a company just to find better customer service. In fact, 89 percent of customers often swap to a company’s direct competitor after bad service. These findings easily transport customer service from the category of business afterthought to the category of business priority. Read this article to discover four tips to building customer loyalty, and contact Dynamics Edge to learn how Microsoft solutions like Dynamics 365 for Field Service can support your efforts.

Compliance Is The New Normal — It’s Time To Lock Down The Data

Privacy regulations aren’t going away. Here’s why #GDPR as your catalyst to establish broader data protection strategies and adopt technology that makes a meaningful impact on data security.

The recent anniversary of the General Data Protection Regulation (GDPR)’s implementation commemorated the first full year that businesses dealing with EU resident data have spent operating in this new regulatory environment. This article from Forbes highlights the broadening recognition and acceptance that privacy regulations aren’t going away, and presents data showing that accelerating privacy regulation is a top concern of executives in 2019. It makes a case for using GDPR as a catalyst to establish broader data protection strategies and adopt technology that has a meaningful impact on data security.

Managing Remote Employees? Spot This Problem and Improve Productivity

Good workplace relationships are the backbone of any successful business. How are you fostering meaningful communication among your teams?

Research shows that the magic component to the most high-functioning teams is trust among individuals. If you’ve ever played a sport or acted in a play, you know this is true; the value of a connected team cannot be overstated. Check out this article for some pointers on how to help strengthen your strongest asset: your teams.

What are you waiting for? Contact our team at Dynamics Edge to get started.

While this article focuses on creating successful business relationships among teams that work remotely, at its core it’s about how to drive meaningful communication among team members. Building and maintaining good relationships is the backbone of any successful company. When employees feel comfortable while engaging in constructive discourse and have personal rapport conducive to exchanging ideas and working toward a common goal, workplace productivity and profit feel the impact. Want to encourage your teams to do their best work? Contact us.

Microsoft Super Bowl Commercial – Braylon O’Neill

Answering the question, “What is that we can do that is unique; that is impactful,” guides the development of everything Microsoft delivers. In this video showing a Super Bowl commercial, discover how Microsoft technology opens a world of opportunity to young Braylon O’Neill.

Answering the question, “What is that we can do that is unique; that is impactful,” guides the development of everything Microsoft delivers. In this video showing a Super Bowl commercial, discover how Microsoft technology empowers young Braylon O’Neill to do more, achieve more and experience courage in the face of opportunity.

Customer Story: Clifton Coffee | Connect and Collaborate

Is your business in need of an updated communication platform? How about an easier way for employees to stay in touch, exchange ideas, and drive #innovation?

With new communication technology available from #Microsoft, you can do all that and more. Check out this video to learn how you can set the bar for communication standards in your industry.

Need help getting started? Contact our team at Dynamics Edge

Clifton Coffee Roasters (CCR) was the first specialty coffee roaster to adopt the Teamwork solutions from Microsoft platform, which means they’re breaking new ground in communications methods for their industry. As the company expands, they depend on Teamwork solutions from Microsoft to manage their growth, drive innovation, and help their employees connect in the most meaningful and productive ways possible.

Want to increase productivity and drive innovation in your business? Check out this video to see how CCR lead the way in communications innovation in their industry, and then contact us to learn more.

Dynamics 365 Portal Training Courses

Dynamics Edge offers Microsoft Dynamics 365 Portal Training Courses for Dynamics 365 Portals. Microsoft Dynamics 365 Training for your D365 Portal is our expertise. Dynamics 365 Customer Relationship Management also known as CRM, is central for modern businesses in this age. This course teaches you the ins and outs of Microsoft Dynamics 365 CRM solution Portals or Portal Add-On. We offer Dynamics 365 Common Data Service Portals Training, Dynamics 365 Employee Portal Training, Dynamics 365 Vendor Portal Training, Dynamics 365 Customer Self Service Portal Training, and more.

  • Dynamics 365 Partner Portal Training
  • Dynamics 365 Customer Self Service Portal Training
  • Dynamics 365 Custom Portal Training
  • Dynamics 365 Partner Portal Training
  • Dynamics 365 Partner Project Service Training (Optional, requires solutions installed)
  • Dynamics 365 Partner Field Service Training (Optional, requires solutions installed)
  • Dynamics 365 Community Portal Training
  • Dynamics 365 Customer Training
  • Dynamics 365 Customer Self Service Portal
  • Dynamics 365 Custom Portal Training
  • Dynamics 365 Employee Portal Training
  • Dynamics 365 Employee Self Service Portal Training